Refund and Returns Policy

 At Star Trend, we prioritize your satisfaction and strive to provide a seamless shopping experience. We understand that at times, issues may arise with your order. To ensure we address these concerns swiftly and effectively, we have established a clear policy for refunds and returns, especially for cases involving pre-shipment issues.

Notification Period

 If you receive a product that has a pre-shipment issue, you must notify our support team within 48 hours of delivery. This prompt communication is crucial in helping us assess and resolve the situation efficiently.

Assessment Process

 Upon receiving your notification, our dedicated support team will conduct a thorough verification to confirm whether the issue was indeed a pre-shipment problem. We take this step seriously as it ensures that we are fair in processing your request and maintaining the integrity of our service.

Resolution Options

 After verification, we offer you two options to resolve the situation:

1. Product Replacement: If the issue is confirmed as a pre-shipment problem, we will arrange to collect the shipping fee from you again and send you a replacement of the product that had the issue.

2. Refund: Alternatively, if you prefer, we can process a refund for the cost of the desired product that was affected. We understand that sometimes receiving your funds back is the preferred solution, and we aim to accommodate your needs.

How to Notify Us

 To initiate the return process or to report an issue, please send us a message on WhatsApp at +60 1157819442. Our support team is ready to assist you and will work diligently to resolve your concerns within a few business days. We appreciate your patience and cooperation during this process.

Our Commitment to You

 At Star Trend, we take pride in the quality of our products and the satisfaction of our customers. We are committed to making sure that any issues you encounter are addressed promptly and effectively. Your feedback is invaluable to us, and we continuously strive to improve our services based on your experiences.

Thank you for choosing Star Trend. We appreciate your understanding and look forward to assisting you further!